Return Policy

Eligibility:

• Products must be purchased directly from Kenya Sell.
• Must be returned within 7 days of delivery in original, unused condition with packaging intact.

Non-Returnable Items:

• Perishable goods, digital products, customized items.

How to Request a Return:

1. Contact [your email] within 7 days.
2. Provide order number and reason for return.
3. Follow instructions for authorized returns.

Refunds:

• Refunds are processed to the original payment method after inspection, typically within 5–10 business days.

Exchanges:

• Exchanges are not available. Return the product and place a new order.

Shipping Costs:

• Customer pays for return shipping unless the item is defective or incorrect.